Riffusion Ai Refund & Cancellation Policy

Effective Date: August 1, 2026

This Refund & Cancellation Policy explains when Riffusion Ai refunds fees for video, image, and music generation plans purchased at https://www.riffusionai.com. It is part of our Terms of Service.

In short

Fees are generally non-refundable once credits from that purchase have been used. If you have not used the credits, you can ask for a refund within 7 days of the charge. Statutory rights in your country are unchanged.

1. Who bills you

Subscriptions and credit packs are charged by our payment partner, the merchant of record. Refunds, when approved, are returned to the original payment method.

2. Automatic renewal

Paid plans renew at the end of each billing period unless you cancel first. The renewal price is the price shown at the time of renewal.

3. How to cancel

  1. Open your profile and the billing or subscription section, then choose cancel. Cancellation takes effect at the end of the current paid period.
  2. Or email [email protected] from your account email with the subject "Cancel subscription" and your order id, if you have it.

Canceling stops the next charge. It does not by itself refund the current period.

4. When a refund may be approved

  • Duplicate charge for the same plan and period.
  • Unused purchase: you request within 7 days of the charge and have not used the credits from that purchase.
  • Extended outage: the Service was unavailable for an extended period and we could not provide the paid features.
  • Unauthorized charge that you report promptly and that we can verify.
  • Statutory rights that cannot be waived, including cooling-off rights where they apply to unused digital services.

5. When a refund is not available

  • Credits from that purchase have already been used to generate video, image, or music.
  • You want a partial refund for the unused remainder of a billing period after you have used the plan.
  • You are dissatisfied with the style or quality of an AI output. Generation consumes credits even when the result is not what you hoped for.
  • The account was suspended for a violation of the Terms of Service.
  • You changed your mind after using the Service.

6. How to request a refund

Email [email protected] within 15 days of the charge. Include:

  • the account email;
  • the order id or the date and amount of the charge;
  • a short reason.

We review requests within 3 to 5 business days. Approved refunds are sent to the original payment method. Banks often take another 5 to 10 business days to show the credit.

7. Chargebacks

Please contact us before opening a chargeback so we can review the payment. If a chargeback is filed, we may pause the account while the payment partner investigates.

8. Contact

Billing questions: [email protected]
Website: https://www.riffusionai.com

Related: Terms of Service · Privacy Policy

Effective date: August 1, 2026